Question 1

How quickly can you fix my cable issues?

Accepted Answer

We understand that a broken garage door cable is an urgent matter that can leave your car trapped or your home vulnerable. That's why Winona Garage Doors offers a 2-Hour response guarantee for all emergency calls in our service area. In most cases, our factory-trained technicians arrive within 1-2 hours of your call. Because we stock the most common cables on our fully-equipped service trucks, we can typically complete cable repairs in a single visit, usually within 1-2 hours of arrival. For standard cable replacement during regular business hours, we can often provide same-day service if you call in the morning. Our technicians will diagnose the issue, explain the repair process, provide upfront pricing, and complete the work efficiently while maintaining the highest safety standards. If your cable issue is related to worn springs or other components, we'll identify all problems and discuss the best course of action before proceeding.

Question 2

What causes cable issues in garage doors?

Accepted Answer

Garage door cables are under tremendous tension and work in tandem with your springs to lift and lower the heavy door safely. Several factors can cause cable problems: First, general wear and tear is the most common culprit. Cables fray over time due to the repeated stress of daily operation—most cables last 8-15 years depending on usage frequency. Second, broken springs often lead to cable damage. When a torsion or extension spring breaks, it can cause cables to come off the drums, tangle, or fray. Third, environmental factors like humidity, temperature extremes, and exposure to corrosive substances (like road salt tracked into the garage) accelerate cable deterioration. Fourth, improper installation or using the wrong cable type can lead to premature failure. Fifth, physical damage from impacts, objects catching in the mechanism, or attempts at DIY repair can compromise cable integrity. Regular maintenance, including visual inspection and lubrication, helps extend cable life. We recommend annual professional inspections to catch potential cable issues before they become emergencies. Signs that your cables need attention include visible fraying, rust, the door hanging crooked, or unusual sounds during operation.

Question 3

Do you offer financing for new residential door installations?

Accepted Answer

Yes, we understand that a new garage door is a significant investment in your home. To make quality garage doors accessible to more homeowners, Winona Garage Doors partners with trusted financing providers to offer flexible payment options. We offer several financing solutions: Standard financing plans with competitive interest rates and terms ranging from 6 to 60 months, allowing you to choose a payment that fits your budget. Same-as-cash options for qualified buyers who want to spread payments over several months without paying interest. Special promotional financing during certain periods, including 0% APR offers for qualified applicants. Our financing programs have options for various credit profiles, so we encourage you to apply—the credit check is quick and won't affect your credit score. The application process takes just minutes during your free consultation. Our team will walk you through available options and help you find a plan that works for your situation. Remember, investing in a new garage door offers excellent return on investment, often recouping 90-100% of the cost in increased home value, plus immediate benefits in energy savings, security, and curb appeal. Contact us to schedule a free estimate and discuss financing options for your project.

Question 4

What's included in your garage door maintenance service?

Accepted Answer

Our comprehensive 25-point garage door maintenance service is designed to keep your door operating safely and smoothly for years. The service includes: Complete visual inspection of all components including springs, cables, rollers, hinges, and tracks. Lubrication of all moving parts with professional-grade lubricant—we use products specifically designed for garage doors that won't attract dirt or gum up over time. Tightening and adjustment of all hardware including bolts, brackets, and roller stems. Balance testing to ensure your door is properly balanced, reducing strain on the opener and extending component life. Safety sensor testing and alignment to verify the auto-reverse feature functions correctly. Opener inspection including chain/belt tension, force settings, and travel limits. Weatherstripping inspection to identify gaps that could let in drafts, water, or pests. Photo-eye cleaning for optimal sensor performance. Track inspection and cleaning to ensure smooth operation. Complete operational testing and a written report of findings with recommendations. This service typically takes 45-60 minutes and is recommended annually. Regular maintenance can prevent expensive emergency repairs and extend the life of your garage door system by years.

Question 5

Are your technicians licensed and insured?

Accepted Answer

Absolutely. At Winona Garage Doors, we take professionalism and accountability seriously. All of our technicians are fully licensed, bonded, and insured, giving you complete peace of mind when we work on your property. Our credentials include: Full liability insurance that protects your home and property during any work we perform. Workers' compensation coverage for all employees, protecting both our team and you from liability. State and local licensing as required for garage door installation and repair in Ohio. Factory training and certification from major garage door and opener manufacturers. Ongoing education to stay current with the latest products, techniques, and safety standards. OSHA safety compliance training for all technicians. Background checks on all employees for your security and peace of mind. When you hire Winona Garage Doors, you're working with trained professionals who stand behind their work with our 5-Year warranty on all installations. We're proud to maintain an A+ rating with the Better Business Bureau and recognition as an Angi Super Service Award winner. Our reputation is built on doing quality work and treating every customer like a neighbor.

Question 6

How long does it take to install a new garage door?

Accepted Answer

The duration of a garage door installation depends on several factors, but here's what you can typically expect: A standard single-car garage door installation usually takes 3-4 hours. This includes removing the old door, installing the new door and all hardware, setting up and programming the opener, adjusting springs and tension, calibrating safety sensors, and performing a complete safety check. A standard double-car garage door installation typically takes 4-5 hours due to the larger size and additional components. More complex installations may take longer. Factors that can extend installation time include: custom door sizes or styles, structural repairs or modifications to the opening, installing a new opener with the door, electrical work for opener installation, weather conditions affecting work pace. Our process begins with a free in-home consultation where we measure your opening, discuss your preferences, and provide a detailed quote. Once you select your door, we schedule installation at your convenience—often within 1-2 weeks depending on door availability. Our technicians arrive with all necessary materials and equipment, and we complete most installations in a single visit. We'll walk you through operation of your new door and answer any questions before we leave.

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